POLICIES
Policy for changes and/or returns
Withdrawal Policy
Based on the consumer statute (Law 1480 art. 47), which covers all online purchases or services, you have the right to return the product you purchased within five (5) business days after receiving it in case you are not 100% satisfied with your purchase. Write to us at customerservice@phigma.co or to our WhatsApp business chat +57 3104842310 with your complaints and a copy of the invoice to exercise your right of withdrawal, in response we will help you with the entire process and the instructions to follow. Remember that the returned product must retain all labels, original packaging, be kept as you received it and without signs of use or damage caused by you. Shipping costs in this case will be borne by the customer.
Exchange Policy
We do our best to ensure that all our customers are satisfied with the product we have developed. If for any reason you are not satisfied with the item or product you received, you have up to ten (10) business days from the moment you receive it to exchange it for any other product of equal or greater value than the one you purchased, as long as we have availability in our stock. Write to us at customerservice@phigma.co or to our WhatsApp business chat +57 3104842310 with your complaints and a copy of the invoice to exercise your right to exchange, in response we will help you with the entire process and the instructions to follow. Remember that the returned product must retain all labels, original packaging, be kept as you received it and without signs of use or damage caused by you. Shipping costs during the return process in this case will be borne by the customer, you can also send your return products to our Phigma Store in the name of Phigma Cycling, address: Cra 70 C # 79-23 located in the Bonanza neighborhood in the city of Bogotá, Colombia.
Size Exchange Policy
If you were not able to choose your size correctly in your online experience, you have up to ten (10) business days from the moment you receive it to exchange it for any other product of equal or greater value than the one you purchased as long as we have availability in our stock. Write to us at customerservice@phigma.co or to our WhatsApp business chat +57 3104842310 in which please specify the size for which you wish to replace the purchased garment and a copy of the invoice to exercise your right to exchange for size, in response we will help you with the entire process and the instructions to follow. Remember that the returned product must retain all labels, original packaging, be kept as is as you received it and without signs of use or damage caused by you. Shipping costs during the return process in this case will be borne by the customer, you can also send your return products to our Phigma Store in the name of Phigma Cycling, address: Cra 70 C # 79-23 located in the Bonanza neighborhood in the city of Bogotá, Colombia.
Warranty Policy
All our products have a ninety (90) day warranty for manufacturing defects, these defects are considered as irregularities in the physical properties of the garment, related to seams, prints, zippers or imperfections in the fabric. Please note that natural wear and tear or improper use of the product you purchased will not be considered as a guarantee. In case you find a manufacturing defect in the product you purchased, write to us at customerservice@phigma.co or to our WhatsApp business chat +57 3104842310, in it attach an image where you show the imperfection in the garment and a copy of the invoice to exercise your right to exchange or repair, in response we will help you with the entire process and the instructions to follow. All transportation and logistics costs during the return process in this case will be our responsibility. You can also send your returned products to our Phigma Store in the name of Phigma Cycling, address: Cra 70 C # 79-23 located in the Bonanza neighborhood in the city of Bogotá, Colombia. Please make sure that the returned products are as clean as possible before shipping.
CONTACT
Phone: (+57) 310 4842310
Address: Cra 70 C # 79-23 Bogotá, Colombia
Email: customerservice@phigma.co
Policies
